Privacy Policy

1. Overview

Voraxon ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit voraxon.com or interact with our services, how we use it, and your rights regarding that information. By using our website or services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact information — name, email address, and phone number submitted through our booking, contact, or opt-in forms.
• SMS/text messaging data — your mobile phone number and consent status when you opt in to receive text messages from us.
• Usage data — pages visited, time on site, browser type, and device information collected via analytics tools.
• Communications — messages or inquiries you send us directly.

3. How We Use Your Information

• To respond to your inquiries and schedule calls.
• To deliver and improve our services.
• To send you SMS/text messages you have explicitly opted in to receive, including appointment reminders, follow-ups, and service-related communications.
• To send relevant follow-up communications via email or other channels (you can opt out at any time).
• To analyze site performance and user experience.
• To comply with applicable laws and regulations.

4. SMS / Text Messaging

When you provide your phone number and opt in to receive text messages from Voraxon, you consent to receive SMS communications from us. These may include appointment confirmations, follow-up messages, and other service-related information.

• Opt-out: Reply STOP to any message to unsubscribe. You will receive one confirmation message and no further texts.
• Help: Reply HELP for assistance. You may also contact us at hello@voraxon.com.
• Message frequency: Message frequency may vary based on your interaction with our services.
• Rates: Message and data rates may apply. Contact your carrier for details.
• Carriers: Carriers are not liable for delayed or undelivered messages.

⚠️ No mobile information (including SMS opt-in data and consent) will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties under any circumstances.

5. Third-Party Services & Data Sharing

We use third-party platforms including GoHighLevel (CRM & scheduling), Vercel (hosting), and analytics providers to operate our business. These platforms may receive limited data necessary to perform their functions.

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. Any data shared with service providers is strictly for the purpose of delivering our services to you.

SMS data specifically: Your mobile opt-in data and consent information is never shared with third parties or affiliates for any marketing or promotional purpose.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or mobile network can be guaranteed 100% secure. Your use of our services is at your own risk, and we encourage you to protect your account credentials.

7. Data Retention

We retain your information only as long as necessary to provide our services or as required by applicable law. You may request deletion of your personal data at any time by contacting us.

8. Your Rights

Depending on your location, you may have rights under applicable law (including CCPA for California residents) to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your personal data.
• Opt out of marketing communications at any time.
• Opt out of SMS communications by replying STOP.

To exercise any of these rights, contact us at hello@voraxon.com.

9. Cookies

We may use cookies and similar technologies to improve your experience on our site and analyze traffic. You can control cookie preferences through your browser settings.

10. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

11. Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with a revised date. For significant changes, we will provide a more prominent notice. Continued use of our site or services after changes constitutes acceptance of the updated policy.

12. Contact

Questions about this Privacy Policy? Contact us at hello@voraxon.com.